At Trabonet.store, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help — no hassle, no hidden fees.
💬 30-Day Free Returns & Exchanges
You may return or exchange any unused, undamaged items within 30 days of delivery. We offer free returns and exchanges to ensure a worry-free shopping experience.
🚫 No Restocking Fees
We do not charge any restocking fees for returns or exchanges.
📦 Return Shipping Costs
- If the return is due to a product defect or shipping error (e.g., wrong or damaged item), Trabonet.store will cover the return shipping costs.
- If the return is for personal reasons (e.g., changed your mind or ordered the wrong size), the customer is responsible for the return shipping fee.
🔁 Return Conditions
To be eligible for a return or exchange:
- Items must be in their original condition and packaging.
- Items must not be used, washed, or damaged.
- Proof of purchase (order number or receipt) must be provided.
💳 Refund Process
- Refunds will be issued to the original method of payment within 5–10 business days after the return is received and inspected.
- You’ll receive a confirmation email once your refund has been processed.
📍 How to Request a Return
To initiate a return or exchange, please contact our customer support team with the following details:
- Your order number
- A brief reason for the return or exchange
- Any relevant photos, if applicable
📞 Contact Us
If you have any questions or need help with your return, don’t hesitate to reach out:
- 📧 Email: service@elea.shop
- 📞 Phone: +1 (415) 618-0066
- 📍 Address: 2001 Market St, San Francisco, CA 94114, United States
Thank you for shopping with Trabonet.store — your pet’s happiness is our top priority!