What types of pets are your plush toys suitable for? Our plush toys are perfect for cats and small to medium-sized dogs. Please refer to the size guide on each product page.
Are your toys safe for pets? Yes! All our toys are made from non-toxic, pet-safe materials and meet U.S. safety standards.
Are these toys suitable for puppies or kittens? Yes, we offer soft and safe toys specifically designed for young pets with developing teeth.
Can I wash the plush toys? Most of our toys are hand-washable or machine washable on a gentle cycle. Always check the label for care instructions.
Do your toys contain squeakers or sound elements? Some of our toys include squeakers or crinkle paper to keep your pet engaged. Check the product description for details.
Are the toys durable for heavy chewers? Our toys are well-crafted but not intended for aggressive chewers. Supervised play is recommended.
What materials are used in your toys? We use high-quality plush fabric, soft cotton filling, and non-toxic dyes to ensure safety and durability.
Do you offer different sizes for different breeds? Yes, our toys come in various sizes to suit different pet breeds. Please review the sizing guide on each product page.
Are your toys interactive or just plush? We offer both! Some are cuddly plush toys, while others are interactive to encourage active play.
Can your toys help with pet anxiety? Yes, our soft plush toys can provide comfort and companionship to reduce separation anxiety in pets.
🛒 Shipping & Orders
Where do you ship from? All orders are shipped from our U.S.-based warehouse.
How long does shipping take? Standard delivery takes 5–7 business days after a 1–3 day processing period.
Do you offer free shipping? Yes, we offer free shipping on all U.S. orders.
Do you ship internationally? Currently, we only ship within the United States.
Can I track my order? Yes, a tracking number will be sent to your email once your order ships.
📦 Returns & Support
What’s your return policy? We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How do I request a return or refund? Email us at service@elea.shop with your order number and reason for return.
My item arrived damaged. What should I do? Please contact us immediately with photos. We’ll replace the item or issue a full refund.
Do you offer exchanges? Yes, we can assist with exchanges within 30 days if the item is in unused condition.
How can I contact customer support? Email us at service@elea.shop or call us at +1 (415) 618-0066. We’re happy to help!
