Perfect 👌 — adding a FAQ (Frequently Asked Questions) page is a smart move!
Google Merchant Center (GMC) values it because it shows transparency and improves user trust.
Here’s a ready-to-use FAQ page written specifically for your store Elea.shop, matching your toy/pet product niche and optimized for GMC approval 👇
Frequently Asked Questions (FAQ)
Welcome to Elea.shop’s FAQ section!
Here you’ll find answers to the most common questions about our products, orders, shipping, and returns.
1. What products do you sell?
We specialize in plush toys and pet accessories designed to bring comfort, fun, and joy to both pets and their owners.
All our products are made with safe, non-toxic materials to ensure quality and durability.
2. Where do you ship from?
All orders are processed and shipped from our U.S. warehouse located in San Francisco, California.
We currently ship within the United States only.
3. How long does shipping take?
Orders are processed within 1–3 business days.
After shipping, delivery usually takes:
- 5–7 business days within the Continental U.S.
- 7–10 business days for Alaska and Hawaii.
You’ll receive a tracking email as soon as your order ships.
4. Do you offer free shipping?
✅ Yes! We offer Free Shipping on all U.S. orders — no minimum purchase required.
5. How can I track my order?
Once your order has been shipped, we’ll send you an email with a tracking number and link so you can follow your package in real time.
6. What is your return policy?
We offer 30-day easy returns on all unused and undamaged items.
Simply contact us at support@elea.shop with your order details, and we’ll guide you through the return process.
7. What should I do if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please email us within 7 days of delivery with clear photos of the issue.
We’ll send a replacement or full refund at no extra cost.
8. Can I cancel my order?
Orders can be canceled within 12 hours after purchase if they haven’t been processed or shipped.
After that, the order will follow our regular return process.
9. How can I contact customer service?
Our support team is always ready to help!
You can reach us by:
📧 Email: support@elea.shop
📞 Phone: +1 (415) 618-0066
📍 Address: 2001 Market St, San Francisco, CA 94114, United States
10. Is my payment information secure?
Absolutely. All transactions on Elea.shop are encrypted using SSL technology, and we never store your full payment details.
We only use trusted and secure payment gateways to process your order safely.
11. Do you offer wholesale or bulk discounts?
Currently, we do not offer wholesale pricing. However, we occasionally run special promotions and bundle deals, so stay tuned or subscribe to our newsletter!
12. Are your products suitable for all pets?
Our pet toys are designed mainly